'Steeling' a march on print cost effectiveness, productivity and control.



When it comes to the manufacture of steel storage for the office and home you won’t find better than Bisley.

Bisley is currently undergoing a major expansion programme and, for this successful company to further maximise its efficiency and costeffectiveness, there has been a need to tackle the company’s office and IT systems and that’s where local office equipment supplier, AR Digital came to the rescue.

Bisley’s steel cabinets are renowned worldwide but the range of products, manufactured at the Newport plant, is becoming increasingly diverse, and are no longer restricted to their familiar and traditional filing cabinets, but are now also designed to meet growing needs for contemporary home office storage space while recognising that commercial working environments are focussing increasingly on personal storage needs.

Mark Gauntlett is Bisley’s IT Systems Engineer based in Newport. His background in infrastructure management has enabled him to take control, almost single-handedly, of the powerful computer network at the production site. Mark also manages Bisley’s office printing and IT equipment; vital to the day-to-day running of the business.

Bisley’s Office Equipment Challenge

With high speed production comes the need for highly productive, reliable and cost effective office equipment and an impeccable service to maintain them.

Bisley’s copier/printer/scanner fleet now comprises 9 Olivetti A3 full colour multifunctional devices, installed by Newport-based AR Digital, to enable Bisley’s office-based staff to go about everyday business with total confidence and improved productivity. The models installed by AR Digital include 7 d-Color MF280 and 2 d-Color MF551 models.

These copy and print, in full colour at 28 ppm and 45 ppm, respectively. They also offer scanning capabilities and can provide fax functions. These models have replaced a variety of competitive models which have proven difficult to manage.

As Mark explained “When I joined Bisley, the document printing system I inherited was simply not delivering and made managing the company’s systems very difficult. They were always breaking down and expensive to run.
What is more, when they broke down we had to wait ages for engineers to come out to diagnose the problem then wait for them to return, sometimes days later, with the right parts. This was unacceptable for critical areas like the warehouse, for example, who need to print out reports of export loads, for up to 5 trucks every 2 hours”.

The AR Digital Solution

Fortunately, Mark received a card from AR Digital, introducing themselves and their range of office equipment, so he called the Managing Director, Rick Porazinski, to arrange a meeting.

AR Digital are a local Olivetti and Panasonic dealership who specialise in Print and Document Management Solutions, including multifunctional photocopiers, printers, scanners and document management software and are Olivetti’s “Best for Colour” representative in South Wales, qualified, at the highest level, to provide the best solutions and service to users of Olivetti’s high performance colour print and multi-functional product range.
Managing Director, Rick Porazinski, explained the AR Digital process, “We carried out a thorough cost calculation exercise and took a close look at each department’s requirements before we made any recommendations. We also realised Mark would need a transparent and easy to use control system, one he could trust and manage himself.”

A d-Color MF551 was installed, on trial for a month and the positive feedback was overwhelming. From the placing of the orders, to the installation, of the new fleet, took just 1 week. AR Digital spent a day and a half training the staff and a member of each department was allocated to be “in charge” of the machine. The marketing department is now able to produce its own high quality colour brochures, in-house, thanks to the d-Color MF280, which not only saves time but quite a lot of money, as they no longer need to outsource the printing; leaving the department enough budget to spend on promoting the vibrant Bisley range.

Mark Gauntlett, added, “I’m really impressed by the web-based interface link from the Olivetti machines to the network. It’s very simple to use, gives me a lot of information about print usage and I can check if there are any issues. Other manufacturers have a similar system but not as good as this”.

AR Digital’s own systems are updated every 20 minutes so they can see what each machine is doing. Mark Gauntlett explained how this impacts on Bisley;

“What I like is AR Digital’s engineer will turn up, with a couple of boxes under his arm, and then take the time to cast an eye over each department’s machine. The machines are so reliable, though, that there isn’t much for him to do with our fleet”.

Rick Porazinksi is delighted with the excellent working partnership between Bisley and AR Digital. “Bisley runs its operation on very clear and structured systems, as we do at AR Digital. What is more, with our technically advanced software expertise, we’re able to adapt and be on hand quickly.”

“The cost-saving alone on the Olivetti products was excellent. AR Digital was competitive on lease costs, we would spend much less on running costs and I could see where we would make huge energy cost reductions.”
Mark Gauntlett